Cancellation Policy:
For all tours, up to 48 hours before departure, no penalty, beyond that limit, the full cancellation penalty applies. For excursions outside New York, up to 72 hours before departure, no penalty, beyond that limit, the full cancellation penalty applies. For tickets and other services sold on our website, the terms and conditions specified in the respective product sheet apply.
Reservation:
Booking our tours and services can be done online at www.ilmioviaggioanewyork.com or at our office at 324 W 47 Street, New York, 10036.
Confirmation:
After booking, you will receive an automatic confirmation of the purchased services. In some cases, the confirmation serves as the ticket, while in others, you will need to wait for the ticket to be received within 24 hours in your email. Please also check your SPAM folder. Some tours do not have guaranteed departure, so you may receive a cancellation notice by email or phone at least 12 hours before the tour departure. Receipt of confirmation or payment implies acceptance of the terms and conditions of participation in the tour outlined below.
Rates and Payment Procedure:
All displayed rates are retail and are expressed in USD. Prices can undergo changes at any time. Reservations made before any price changes will be honored at the rate in effect at the time of confirmation. Payment can be made with credit card, debit card, Paypal, Google Pay, or Facebook Pay. For transactions exceeding $2000, you can make the payment via international bank transfer upon request via email. We are not responsible for the USD-Euro exchange rates at the time of payment or refund for a service.
General Information:
For the comfort and safety of all passengers, the following conditions apply: smoking is not allowed on the bus. Stops along the route are planned according to the scheduled itinerary of each tour. The seating arrangement inside the bus is at the discretion of the guide. Tours may be multilingual. My trip to New York reserves the right to refuse transportation to passengers whose behavior makes it difficult for the guide to conduct the tour or for the general well-being or enjoyment of the program by all participants on the respective tour.
Consent Clause for Recording and Usage on Social Media
The following provisions establish the terms and conditions under which participants in a tour or event (“Participants”) grant their consent to be recorded and for the use of images and related content on the official social media channels of the tour organizer (“Organizer”).
1- Consent to the Processing of Personal Data and Images:
a) Participants understand and agree that they may be recorded in photos or videos during the tour/event. Participants grant the Organizer the non-exclusive and unlimited right to capture, record, and use the images, voices, and performances of the Participants during the tour/event.
b) Usage on Social Media:
Participants consent to the images and related content being published and shared on the official social media channels of the Organizer, which may include, but are not limited to, platforms such as Facebook, Instagram, Twitter, YouTube, etc.
2- Ownership Rights and Usage Limits:
c) Participants understand that the Organizer holds ownership rights to all images and content generated during the tour/event. However, the Organizer agrees to use such images and content exclusively for the purpose of promoting the tour/event and its related activities, without commercial or defamatory purposes.
3- Exclusion of Claims:
d) Participants waive any claims for compensation or copyright arising from the use of images and related content as provided in this clause.
4- Revocation of Consent:
e) Participants have the right to revoke their consent at any time, upon written communication to the Organizer. However, the revocation of consent will not affect the use of images and content already published or shared prior to the revocation.
5- General Provisions:
f) This clause constitutes the entire agreement between the parties regarding the use of images and related content. By agreeing to participate in the tour/event, Participants confirm that they have read, understood, and accepted the terms and conditions of this consent clause.
Disclaimer/Responsibility:
My trip to New York is an independent contractor acting as a ground tour and service operator. The operator’s liability is strictly limited. The operator does not own or operate any of the services provided where the term “Tour operated by third parties” appears in the terms and conditions of a specific product; it does not own or operate any means of transportation, hotel accommodations, or restaurants under any circumstances. My trip to New York collaborates with third-party companies for the resale of some services and, in some cases, directs customers to third-party websites to finalize the purchase of some offered products, including but not limited to: car rentals, tickets for shows and sporting events, attraction passes, luggage storage, hotels, and insurance.
If the services included in the tour cannot be provided or there are changes to the itinerary beyond the operator’s control, My trip to New York reserves the exclusive right to make changes to the itinerary or price without prior notice. My trip to New York is not responsible if the tour does not visit a location included in the program due to meteorological natural disasters, flight delays, illness, accidents, or any other reason beyond our control. In this case, no refund is provided for the services not utilized.
My trip to New York is not responsible for any losses, thefts, damages, or personal injuries that occur during a particular tour or service or for activities booked on third-party sites through our platform. Purchasing on our platform or at our office constitutes automatic acceptance of our terms and conditions.
