Information about New York

Starting from November 8, 2021, it will be possible to travel to/from the United States for tourism if you are vaccinated from 5 years old and above (showing an official vaccination document containing name, type of vaccine, date of administration of doses, and batch number) and with a negative pre-departure test (within 72 hours prior to boarding). No quarantine expected upon arrival.

The list of accepted vaccines includes not only those authorized by the US FDA (Pfizer, Moderna, and Johnson & Johnson) but also those authorized for emergency use by the WHO (including AstraZeneca, the Chinese Sinovac and Sinopharm, and the Indian Serum).

Children up to 4 years old will not be required to be vaccinated but will need to show a negative test within 72 hours before departure (as for adults). For children under 2 years old, vaccination is not mandatory but recommended.

Those who have had Covid and only one dose of vaccine will not be admitted to the USA. Two doses of vaccine are required for entry.

For more information and questions, we recommend visiting the website of the Ministry of Foreign Affairs or official authorities. For example click HERE

For the return to Italy, currently you are required to show the green pass certification, a negative test within 72 hours before boarding, and the completion of the Passenger Locator Form. To always have updated news click HERE

You can book online at www.ilmioviaggioanewyork.com or at our office in Times Square (324 W 47th 10036) open every day from 09:00 to 18:00, except December 25th and January 1st.

By sending us an email at info@ilmioviaggioanewyork.com. Please note that each product has different cancellation or modification policies, which are detailed on the respective product page and should be referred to. In general, tours can be canceled up to 48 hours before the chosen date, while excursions can be canceled up to 72 hours before the chosen date.

Once the refund is processed, you will receive the credit back within 10 working days on the payment method used at the time of your purchase.

It’s simple! Send us an email at info@ilmioviaggioanewyork.com with your request, and we will do our best to accommodate you.

The refund will be credited to your account within 10 working days. If the refund has been processed, you should wait up to 10-15 working days to see it reflected. If more than 10-15 working days have passed without receiving it, you can contact us at info@ilmioviaggioanewyork.com for updates.

Our visitor center is located at the following address: 324 W 47th Street, 10036. We are open every day (except December 25th – January 1st) from 09:00 to 18:00.

Our office hours are every day from 09:00 to 18:00. Excluding December 25th – January 1st when we are closed.

No, currently we do not have any offices in Europe.

Certainly, you can purchase everything at our office in New York.

We are a team that speaks Italian, very knowledgeable about typical questions and itineraries to offer so you won’t miss the beauty of the city.

We have the hotel service on the website www.ilmiohotel.com where we offer hotels not only in New York but all over the world. Currently, we do not operate flights.

We accept American Express, Visa, Mastercard, Paypal, and Google Pay.

Yes, we always offer guided tours in Italian.

Tours are subject to a minimum number of participants, which varies depending on the chosen tour. In case of cancellation, we will send you a notice by email or mobile phone within 24 hours before the start of the tour.

Our tours are cancellable with a full refund up to 48 hours before the tour. Afterwards, we can only offer a change of date, if possible.

All our tours remain active in case of rain or snow, except in extreme weather conditions.

Yes, in case of events or holidays, we may make some slight itinerary changes.

We do not offer discounts for the purchase of multiple services. Our prices are the most competitive on the market.

If you are a group of 10 people or more, you can write to us privately at info@ilmioviaggioanewyork.com for a quote. Below this number, you will not be considered a group.

Excursions outside New York end at the starting point.

No, we do not make calls. Please call our office if you are running late for assistance.

If you are significantly late, we offer the option to take a taxi at your expense and join the group.

No, our buses are covered.

No, there are several stops where we will drop off.

The tour will focus on the Bronx, Queens, and Brooklyn neighborhoods with significant and picturesque areas.

The tour lasts about 5 hours, from 9:00 AM to 14:00 PM.

We do not offer hotel pickup service.

You can reach the tour by taking a taxi at your own expense.

Yes, by informing the guide that you no longer wish to continue the tour.

No, as the bridge is only accessible by foot or car, buses and heavy vehicles are prohibited.

Yes, children aged 2-12 pay a reduced fare while those under 2 travel for free.

We never quantify an exact amount and discourage our tour guides from asking you for a specific amount at the end of the tour. However, if you enjoyed the tour, it’s customary to tip your guide and driver with a few dollars each.

The tour ends in Little Italy, Manhattan.

Yes, the Tuesday tour takes place in the Midtown area, while the Sunday tour takes place in Harlem.

The visit will be of the Harlem neighborhood passing by Columbia University, the Apollo Theater where Michael Jackson also performed, followed by participation in the fantastic Gospel Mass.

The mass lasts about 1 hour.

No, but comfortable and casual clothing is recommended.

Yes, it is possible to take photos and videos but with discretion.

Yes, children aged 2-12 pay a reduced fare, while those under 2 travel for free.

We never quantify an exact amount and discourage our tour guides from asking you for a specific amount at the end of the tour. However, if you enjoyed the tour, it’s customary to tip your guide and driver with a few dollars each.

The Sunday tour ends at the starting point. While the Tuesday tour ends in the Times Square area.

No, our buses are covered.

Three terraces are included in the tour.

The tour is an evening divided into 3 exclusive terraces with panoramic views of Manhattan and three drinks included of our choice.

The Deluxe version allows for priority access on the bus and drinks of your choice at each venue.

The tour lasts approximately 4 hours, from 7:00 PM to 11:00 PM.

We do not offer hotel pickup service.

Yes, only individuals aged 21 and above are allowed.

The rooftops require smart casual attire. No sneakers or athletic shoes of any brand are allowed. In the summer, shorts, tank tops, or flip-flops are not allowed, only jeweled sandals. Bags, backpacks, or professional cameras are not allowed. Failure to adhere to the following dress code will result in denied entry to the venues, and no refunds will be issued.

Call our assistance number provided on the voucher, and you can catch up to the tour by taking a taxi at your expense.

Yes, by informing the guide that you no longer wish to continue the tour.

We never quantify an exact amount and discourage our tour guides from asking you for a specific amount at the end of the tour. However, if you enjoyed the tour, it’s customary to tip your guide and driver with a few dollars each.

The tour ends at the last venue, in the Midtown area.

We offer various exclusive venues that are decided by the guide on the day itself, so we cannot say in advance.

No, our buses are covered.

No, we will make several stops of about 15-20 minutes each.

The visit will be divided between Brooklyn Heights with the panoramic view and New Jersey at Hamilton Park.

The tour lasts approximately 4 hours, from around 6:30 PM to 10:30 PM.

We do not offer hotel pickup service.

You can reach the tour by taking a taxi at your own expense.

Yes, by informing the guide that you no longer wish to continue the tour.

No, as the bridge is only accessible by foot or car, buses and heavy vehicles are prohibited.

Yes, children aged 2-18 pay a reduced fare, while those under 2 travel for free.

The tour ends in the Times Square area (40th Street and 8th Avenue).

You can reach it by taking the yellow subway line or by taxi, indicating the starting point of the tour.

Yes, we include transportation by subway.

We never quantify an exact amount and discourage our tour guides from asking you for a specific amount at the end of the tour. However, if you enjoyed the tour, it’s customary to tip your guide and driver with a few dollars each.

The tour ends in the Wall St. area.

You can reach it by taking the blue or red subway line to Fulton Street station, or by taxi, indicating the starting point of the tour.

We never quantify an exact amount and discourage our tour guides from asking you for a specific amount at the end of the tour. However, if you enjoyed the tour, it’s customary to tip your guide and driver with a few dollars each.

The tour ends at Seaport Village.

No, our buses are covered.

No, we will disembark in the Dyker Heights neighborhood to visit the Christmas lights on foot.

The visit will focus on the Christmas houses of Dyker Heights.

The tour lasts approximately 4 hours, from 4:00 PM to around 8:00 PM.

Once we arrive at Dyker, the tour will be on foot.

We do not offer hotel pickup service.

You can reach the tour by taking a taxi at your own expense (if reachable).

Yes, by informing the guide that you no longer wish to continue the tour.

Yes, children aged 2-12 pay a reduced fare, while those under 2 travel for free.

The tour ends at Bryant Park.

Yes, at least 48 hours in advance as seats fill up quickly.

In case of critical weather conditions (heavy rain or snow), we will contact you to reschedule the tour for another day if possible, otherwise, we will proceed with the refund. We offer the option to change the date up to 48 hours in advance. After that, we do not make any changes or refunds.

The pier is accessible by taking the red line 1 subway to South Ferry (the terminal station), and it’s a 5-minute walk from there, or by taxi.

No, the tour takes place entirely on foot in the East Village area.

The tour ends in the East Village area.

No, we recommend smart casual attire.

Yes, you must be at least 21 years old.

The tour departs at 07:00 AM.

The duration is one day, with return scheduled around 9:00 PM.

Approximately 4 hours each way.

Yes, the Washington tour is available every day.

We never quantify an exact amount and discourage our tour guides from asking you for a specific amount at the end of the tour. However, if you enjoyed the tour, it’s customary to tip your guide and driver with a few dollars each.

The tour departs at 07:00 AM.

The duration is one day, with return scheduled around 9:00 PM.

Approximately 4 hours each way.

No, it’s available on the following days: Wednesday / Friday / Sunday.

We never quantify an exact amount and discourage our tour guides from asking you for a specific amount at the end of the tour. However, if you enjoyed the tour, it’s customary to tip your guide and driver with a few dollars each.

The tour departs at 07:00 AM.

The duration is one day, with return scheduled around 8:00 PM to New York.

Approximately 2 and a half hours each way.

No, it’s available on the following days: Monday / Thursday / Saturday.

We never quantify an exact amount and discourage our tour guides from asking you for a specific amount at the end of the tour. However, if you enjoyed the tour, it’s customary to tip your guide and driver with a few dollars each.

Approximately 7 and a half hours (subject to traffic).

We provide third-category hotels with breakfast included in the Niagara Falls park area.

No, we offer options where you can have lunch or dinner independently.

One of the most famous outlets in the United States: The Crossing. We will spend about an hour inside before returning to New York.

In the early evening, around 9:00 PM (subject to traffic).

Approximately 1 hour.

We have several departure and return times available, please check our link: Woodbury Outlet.

If available, please ask the driver.

We never quantify an exact amount and discourage our tour guides from asking you for a specific amount at the end of the tour. However, if you enjoyed the tour, it’s customary to tip your guide and driver with a few dollars each.

Yes, you can book various musicals at the following link: Broadway.

It is recommended to arrive 45 minutes before the show.

Immediately after booking, through the portal we collaborate with, you will receive a booking confirmation with instructions on how to receive the ticket. Typically, actual tickets are obtained between 24-48 hours before the event. They can be digital or printable based on the instructions you receive.

You need to send an email to the support team of the website where you booked: contact@hellotickets.com.

Hellotickets provides 24/7 assistance with quick responses to resolve any issues.

No, purchased tickets are non-refundable and non-modifiable. The sale is final.

No, our company collaborates with the reselling platform Hellotickets. Thanks to our website, you will be connected to their ticket reselling platform where you can complete the purchase. My trip to New York is not directly responsible for the purchase, therefore for any issues, please contact contact@hellotickets.com.

You can go whenever you like without having to book in advance.

No, it’s not possible to dine at the Empire State Building.

Yes, as tickets are for a specific date and time. To book, click here: One WorldTrade Center.

Yes, you can dine at the observatory by booking on the official website.

No, it’s not an absolute skip-the-line, but you’ll have access to a priority cashier for Citypass holders and save 40% compared to purchasing individual tickets.

Yes, smart attire is recommended.

Taxes are included, tips are excluded.

It’s recommended to start at 18% and up.

There isn’t a strict dress code enforced.

The times vary, see the link for more information: Circle Line.

No, it’s not necessary. If departing from a hotel, we will communicate the hotel pick-up time in advance.

They will have a sign with the surname on the booking and will wait for you inside the airport.

In the confirmation received after booking, we provide the emergency number.